Payment and delivery
The cost of the delivery service is calculated by taking into account the following parameters:
- Location of the sender and the recipient's location (every country has its own tariff zone)
- Weight of shipment
- Additional paid services (cash on delivery, insurance, customs services).
*If you cannot find your city in the list and there is no office or point of issue, contact us by email at firstname.lastname@example.org
The order processing time is 1-2 business days. Completing and sending of orders is carried out during working hours of our managers, on weekdays from Monday to Friday, with the exception being on holidays.
If your order was placed on a weekend or a holiday, or outside of working hours, it will be shipped on the next working day.
Sending parcels by first class by Russian Postoffice is carried out twice a week during the opening hours of post offices.
Transport company СDEK:
Courier to Russia: 3-5 working days
To the point of self-SDEK: 2-5 working days
- Courier to Russia: 3-7 working days
- By courier worldwide: 7-14 working days
DHL courier service
- By courier worldwide: 2-6 working days
- Delivery time is 7-12 working days.
- Delivery time of orders can be extended by courier service for an indefinite period for reasons beyond our control.
Payment for goods on our website is available in the following ways:
- Through the payment system Yandex.Kassa (bank cards, Sberbank online, Yandex.Money)
- Through the CloudPayments
Card types allowed:
- In the system Yandex.Kassa - Visa, MasterCard/ Maestro, MIR
- PayPal-Visa, MasterCard/ Maestro, American Express
- In the Cloud Payments - Visa, MasterCard/Maestro, MIR
After the payment has been processed on our website mironovanastasiia.com our sales department generates the order for the shipment. After your order is transferred to the courier service or sent by Russian Post - you will receive an e-mail to your listed e-mail address with a tracking number, where you can track the progress of your order.
CDEK transport service
Track order: https://www.cdek.ru/track.html
EMS courier service
Track order: https://www.pochta.ru/emspost
DHL courier service
Track order: https://www.dhl.ru/ru/express/tracking.html
Track order: https://www.pochta.ru/tracking
* If you have not received your order within 30 days after receiving the tracking number, please contact us by mail email@example.com
For all questions regarding the exchanging of goods, please contact by email at firstname.lastname@example.org or through a special form in your account on our website.
Return of goods of proper quality is possible:
No later than 7 calendar days after it is received
In original packaging
In original condition
Unwashed and unworn
*Underwear and swimwear are non-exchangeable and non-refundable under the Consumer Protection Act.
Once we receive your item and make sure it complies with the return policy, we will issue you a refund.
If the goods were paid for on the website by credit card or other online payment methods, the funds for the goods will be returned in the same way to the same account.
Please note that the receipt of funds may take up to 10 business days from the date it was received by the warehouse.
When the item is received and inspected by our team, provided that all return requirements are met, we will issue you a refund. If the goods were paid for by credit card or another online payment method, the funds for the goods will be returned in the same way to the same account. Please note that the refund period may take up to 10 business days from the date that the goods were received by our store.
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